NAC is in its second decade of providing high quality technology services to business and public sector clients.
Founded in 1995, our history tells a story of continued re-investment and development of leading-edge services.
As a privately owned business with a solid foundation of good, sustainable, award winning organic growth, supported by financial stability and award winning levels of service to its clients, NAC is best placed in the market to deliver superior service to your company. We are also proud to have the highest customer retention levels of any company in the UK telecommunications sector; 97.5% client retention between 2006 and 2008.
This reputation and achievement has earned NAC numerous business awards including ‘Outstanding Communications Service’ in the Global Business Awards, The Scottish Chamber of Commerce Best New Business and the British Chambers of Commerce Best New Business.
NAC customers benefit from the proactive support of their service by a dedicated team of Customer Support engineers operating from our UK based support desk.
NAC Customer Support engineers hold qualifications across a broad range of hardware and software vendors, meaning we can support your business effectively. With industry leading call pick up times averaging less than 5 seconds and up to 85% of enquiries being dealt with by our first line support you can rely on the NAC support desk to help you quickly and your enquiry to be dealt with efficiently.
The ability and dedication of our support team married to best in breed infrastructure enables NAC to deliver an industry leading SLA to its customers, including 30 Minute response to issues 9-5pm and fault resolution within 8 hours.
Our portfolio has been carefully created to reflect the changing attitude to work culture.
Businesses have become more dynamic, and the world of technology has now opened up to much wider possibilities for virtual, remote working and collaboration.
The business landscape has changed – not just in terms of technology but in our behavioral approach to work. We want to be able to work from wherever and whenever – stepping outside our everyday thought processes. This has spawned a whole new generation of staff demanding that technology supports the way they think. We’ve always been a great, forward thinking, highly inventive country and now we’ve come to realise people work to their best when they are free to think. This can only be achieved when you change their environment and you change their patterns.
The unification of technologies which form the backbone of our services is targeted to support these requirements in the smartest way possible. NAC provides this flexibility through ‘smart’ technology, desktop communication, integrated telephony, collaboration platforms and truly portable computing.
John S Wilson, Director NAC
What’s the point in making money in business if you can’t give it back to the community…
NAC support a number of charities and individuals through direct involvement with the local community and the national charity organisations.
Our MD, Mark Boyde, is a fundraiser for the Scottish Burnt Children’s Club, and this year will take part in two camps where the victims of serious burns can come together. NAC are funding the cost of 25 flights to London for the children to visit an outdoor activities program with other clubs based in England and Wales. This year Mark is organising a fundraising event, in conjunction with the Edinburgh Airport, where private individuals can race three supercars, a Ferrari, Aston Martin, and Porsche in a drag race the full length of the Edinburgh Airport runway.
In August 2011, three of NAC’s employees will make the arduous 12 day return journey from Oban to St Kilda, in a 45 foot yacht to raise money for the Sick Children’s Hospital. NAC also make regular donations to the Sick Kids Hospital and the NSPCC.
NAC are always on the lookout for like-minded individuals to join our team. We are constantly expanding and as such we would like to hear from you. Please email us below with an intro message and your CV and we will be in touch.
careers@naces.co.uk
The key to any forward thinking organisation is a great investment in its people.
NAC are proud to have a team of diverse, highly experienced individuals. The most important requirement for our team is having the ability to think outside the box with a keen perspective on what we believe is the future of business and tailoring our day to day focus around that vision. Read on to find out about our key people…
John S Wilson, Director
Over a dedicated thirteen year period, John has worked with and managed divisions in class leading technology firms, promoting leading edge services to major industries, predominantly legal & financial. John boasts a vast level of knowledge in virtually all aspects of technology, specifically in networking, unified communications and collaboration platforms. He holds an MCSE, a CCNA and numerous technical certifications in telecoms and IT and is currently working towards Prince 2 qualification.
John is spearheading the ambitious growth strategy for NAC over the coming years through a clever blend of aggressive marketing, rapid recruitment and an innovative product portfolio. Outside the office, John ‘tries’ to play golf, is a part-time musician and a doting dad to his 7 year old daughter, Safiyah.
John believes life would be so much easier if we all communicated in C++.
Mark Z Boyde, Chairman
After a medical discharge from the Royal Navy in 1981, Mark Boyde spent the next four years working in the oil business working with Howard Doris in the west coast of Scotland. A return to full time education in 1985 saw Mark add a first degree in Business and Commerce from Napier University and a Post Graduate Diploma in Business Administration from Napier Business School. After three years with WL Gore, in the position of European Account Manager, primarily involved in the marketing of Goretex sports brands, Mark set up his first business, The Darlingboy Company, working with the likes of DC Thomson – owners of the Beano and Dandy, Vivienne Westwood and House of Hardy, exporting greeting cards and image based merchandise into the UK, Europe, USA and Australia.
In 1999 Mark set up his current company, NAC, providing telecommunications solutions to businesses across the UK, primarily in the healthcare sector. Mark has been married to Linda for 19 years and has 2 children. He is an active fundraiser for the Burnt Children’s Club, and Marie Curie Cancer Research, an amateur writer with work performed on stage in Edinburgh and Pitlochry theatre, a member at Dunbar East Links, enjoys sailing and collects guitars.
Gavin M. McKenzie, EMEA Channel Manager
Gavin has worked closely with medium to large businesses across multiple sectors, to include a large number of FTSE 250 companies and the top 50 legal. Providing high-tech infrastructure, business process reengineering and IP communication consultancy. With NAC, Gavin will be implementing the birth, development and growth of the NAC distribution channel for the unified communications and tele-medicine portfolio.
When time permits, he plays what some people call golf, is a self confessed BBQ king and travels extensively (both business and pleasure).
Alan Melville, Head of IS
Alan emigrated to Johannesburg aged 20 in 1982, working in various technical roles in the insurance industry before running his own games store. The deterioration of the rand caused him to return to the UK in late 1993 and he took a degree in Software Engineering at Napier University from 1996. Elected student president on graduation, he presented the first online petition (on the Cubie Report) to the Scottish Parliament’s Public Petitions Committee in October 2000. Over the last decade Alan has taught computing in Lahore, run as a candidate for the Scottish parliament, qualified as secondary teacher and completed a MSc in Mathematics at University of York while somehow finding the time to write and maintain NAC’s databases, play lots of American football and most recently work as a research student in computing at his original alma mater, now known as Edinburgh Napier University. He intends to complete his thesis on the use of Information Visualisation in Graph Comparison during the next six months.
Damien McHugh, UK Business Development Manager
Damien has over 20 years experience in the ICT/Telecoms sector working for large corporates such as DEC, Compaq and Virgin Media Business; accountable for growing the Central Government vertical, providing communication solutions to organisations like Audit Commission for England, VisitScotland and the Scottish Parliament. Prior to joining NAC, Damien worked as Health Sector Sales Manager for BT, responsible for growing the Health Sector business. A strong believer in Service Excellence, the DEC ethos, Damien worked for DEC/Compaq in England and had a variety of roles ranging from technical engineering/management, winning several Service Merit Awards, through to Sales and Marketing and was responsible for designing and bringing to market Compaq’s first ever Server Health Check. Damien earned an HNC in Computer Studies from Belfast College of Technology and resides with his wife and family on the sunny East Coast where he drives the family taxi at weekends to rugby, swimming and football. He enjoys golfing and has coached mini rugby for the last eight years.
